Stainless Steel Hex Acorn Nuts Protection Caps

A letter for customer

Dear customers,

Hope you are having a nice week.

I'm Tracy from Suzhou industrial park Hong Yi standard fasteners. We are the manufacture of fasteners like Screws（Non-Standard Fasteners，Slotted Head Set Screw，Socket Set Screw）, Nuts and washer in China over 18 years and has own factory.

Only a few companies can provide high quality fasteners in Jiangsu. However our company is one of them.

Maybe you want to ask why our company can do best.

The answer is simple. The outstanding talents of the fastener industry are concentrated in our company

Such as the leader of purchasing, Mr.xie. He has been worked in this career over 30 years with so much resource. Whatever you want, He can provide. The leader of engineering department, Mr.Hu is excellent,   too. He is an expert in fasteners, who can support in every item. Whatever you faced, he can solve. The leader of production, Mr.Chang. He has strong ability and good at coordination. Under his leading, our factory improves efficiency greatly and shortens the delivery time.

Maybe you want to ask why these superb people choose to join in our company.

Because there is an extremely outstanding people attracting and leading them. This person is our boss, Mr. Zeng.

Mr. Zeng has been involved in this industry for more than 30 years, and has established the concept of seeking truth, being pragmatic, and taking responsibility in upright since the beginning of the factory. Over the years, he has insisted on developing the company into a respected fastener company and achieved great results.

He has always told us that people should not forget their own original intentions. Therefore, when operating Ali stores, we will never defraud the transaction volume through fraudulent methods such as brushing orders. The pictures and quality of the products are also the same as our real ones。His charisma attracts a steady stream of talent to our company. Many customers choose our company for him , too.

Besides，our company has passed the standard of ISO9001 international Quality System and we owned a complete of ERP management system and quality control system. Our engineer will inspect each products and our sales team will help you solve all fastener questions and shipping questions.

So, Hong Yi is your best choice.

Q1.Can you provide customization service?¿Ofrecen servicio de personalización?

A. Yes, JM initially manufactures standard bolts, nuts, screws, but in the past 11 years,JM has already developed successfully 580 customized parts in different sizes .

A.Sí, JM inicialmente fabricaba tuercas, tornillos y pernos estandarizados, pero en los últimos 11 años, a empezado a fabricar más de 580 partes personalizadas en distintos tamaños con éxito.

Q2.What customs clearance documents can you provide? ¿Qué documentos de acreditación entregan?

A.Generally, we provide commercial invoices, packing lists, bills of lading, inspection certificates,test report of the steel and CO (if needed). If you have other special requirements, please inform us, and we will find a solution for you.JM is capable of providing customized parts not only with single-process ,but also with a variety combined crafts.

A.Generalmente, entregamos todas las facturas comerciales, listas de paquetería, notas de fletes, certificados de inspección, reporte de las pruebas hechas al acero y al CO(si se requiere). Si tiene algún otro requerimiento en especial, por favor infórmenos de este, y encontraremos la solución.

Q3.Does every customized part need mould fee? ¿Todas las partes personalizadas requieren un costo de molde?

A. Not all customized parts cost mould fee. For example, a turning part does not need a mould yet requires the appropriate tools and fixtures. JM spends labor costs in making samples , therefore charges certain sample fees.It will be returned after placing an order.

A. No todas las partes utilizan este costo. Por ejemplo, una parte de torneado no requiere molde pero si requiere las herramientas adecuadas. JM se encarga de cubrir los costos para hacer las muestras, así que solo cobra por ciertas cosas. Todo esto se te devolverá al momento de pedir la orden.

Q4.Where are your factories, can I have a visit? ¿En donde se encuentran sus fábricas, puedo ir a visitarlas?

A. JM has its factories.We have invested in multiple factories, which are mainly located in Shanghai and Zhejiang Province. You can visit the corresponding factories depending on the products to be purchased. Please feel free to visit our factories and give guidance. We can pick you up at the nearest airport or train station.

A.Hemos invertido en muchas fábricas, que se encuentran principalmente en Shanghai y en la provincia de Zhejiang. Puedes ir a visitar la fábrica correspondiente dependiendo de los productos que vayas a comprar. Tómese la libertad de visitarnos y recibir la visita guiada. Podemos ir por usted al aeropuerto o estación de tren más cercana.

Q5.Can you provide free samples? ¿Puede proveer de muestras gratis?

A. Yes, for the standard fastener,if on stock,we can provide free samples. Please kindly understand that we charge certain fees for customized samples before making.

A. Si, para los tornillos estándar que tenemos en existencia, podemos proveer de muestras gratis. Solo entienda por favor que cobraremos por muestras de partes personalizadas.

Q6.How do you guarantee quality?¿Cómo garantizan calidad?

A. JM conducts quality control in strict accordance with the ISO9001 Quality Certification System. JM practices the worker's self-inspection and routing inspection on a regular basis during production, the QC strict sampling before packaging and the delivery after compliance. Each batch of products is accompanied by Inspection Certificate from JM and raw materials test report from the steel factory.

A.JM lleva un control de calidad estricto de acuerdo al ISO9001 sistema de certificación de calidad, y cumple con las auto inspecciones e inspecciones de enrutamiento de forma cotidiana durante la producción, el control de calidad estricto de la muestra antes de empacarse y entregarse después de la orden. Cada lote de productos es acompañado de un Certificado de Inspección de JM y un reporte de muestra de los materiales en bruto de la fábrica de acero.

Q7.If I have paid the mould fee yet receive the nonconforming samples,what will you do? ¿Tendré que pagar por el molde a pesar de recibir muestras no conformes, que harán ustedes?

A.For the first development of non-standard parts, we refund the mould fee in case of 2 times of nonconforming samples delivered. If you give us more chances to make the moulds, we will continue to study until success.

A.JM dará de vuelta el costo del molde en caso de que se entreguen dos pruebas no conformadas. Si nos brinda más tiempo para hacer más molden, seguiremos probando e investigando hasta obtener éxito.

Q8. What is your MOQ for processing? Any mould fee? Is the mould fee refunded? ¿Cuál es su orden mínima de pedido para procesar? ¿Hay algún costo por los moldes?¿Se regrese el costo del molde?

A. MOQ for non-standard fasteners: 1-2 tons acc. to the different parts,charge mould fee, which will be refunded when reaching a certain quantity, more fully described in our quotation.
B. MOQ for stamping parts : Depending on the degree of difficulty and dimensions of the parts. We will charge mould fee and refund it when reaching a certain quantity, more fully described in our quotation.
C. MOQ for turning parts is 100 pieces, charging no mould fee. But if you need samples confirming, charging the sample fee, and refund it when make the order.

A. La OMP para tornillos no estandarizados: 1-2 tons acc. Para las partes diferentes, hay un cargo por los moldes, que se le regresara de inmediato al recibir la cantidad necesaria, que describimos con más precisión en nuestra cita. 
B. OMP para partes de estampado: Dependiendo del grado de dificultad y las dimensiones de las piezas. Cobraremos una cuota por molde y se lo regresamos en el momento que se llegue a cierta cantidad, descrito de forma más específica en la cita. 
C. OMP para partes de estampado: Dependiendo del grado de dificultad y las dimensiones de las piezas. Cobraremos una cuota por molde y se lo regresamos en el momento que se llegue a cierta cantidad, descrito de forma más específica en la cita.